Frequently Asked Questions

Technical

What is the typical pulse duration of Y-LASER femtosecond lasers?
Y-LASER femtosecond lasers offer pulse durations ranging from <100fs to 10ps, depending on the model. Our HELIOS series provides pulse widths as short as <100fs, while the Orion industrial series offers tunable pulse widths from 200fs to 10ps for various applications.
What wavelengths are available for Y-LASER systems?
Our laser systems cover a wide wavelength range. The fundamental wavelength is typically 1030nm ± 5nm. With our AURORA OPA systems, you can access wavelengths from 190nm to 20μm, covering UV, visible, near-IR, and mid-IR regions.
What cooling requirements do Y-LASER systems have?
Most Y-LASER systems use integrated water cooling with a closed-loop chiller. The HELIOS-HP compact series offers air-cooled options for easier integration. Specific cooling requirements vary by model and are detailed in our product specifications.

Support

What is the warranty period for Y-LASER products?
Y-LASER provides a standard 2-year warranty on all laser systems, covering parts and labor. Extended warranty options are available for up to 5 years. Our warranty includes technical support, software updates, and remote diagnostics.
Do you provide installation and training services?
Yes, Y-LASER offers comprehensive installation and training services. Our engineers will install your system, perform alignment and optimization, and provide hands-on training for your team. Remote training options are also available.
How do I contact technical support?
Technical support is available via email at support@yi-laser.com, phone at +86 123 4567 8900, or through our online support portal. We offer 24/7 emergency support for critical issues and remote diagnostics capabilities.

Ordering

How do I request a quotation?
You can request a quotation through our website Contact page, by emailing sales@yi-laser.com, or by calling our sales team. Please provide details about your application requirements, desired specifications, and timeline for the most accurate quote.
What is the typical lead time for laser system delivery?
Standard laser systems typically ship within 8-12 weeks after order confirmation. Custom configurations may require 12-16 weeks. We recommend contacting our sales team for current lead times and expedited options.

General

Can Y-LASER systems be integrated into existing setups?
Yes, our laser systems are designed for easy integration. We provide standard optical interfaces, trigger inputs/outputs, and software APIs for seamless integration with existing equipment. Our application engineers can assist with custom integration requirements.
What applications are Y-LASER systems used for?
Y-LASER systems are used in diverse applications including ultrafast spectroscopy, multi-photon microscopy, material processing, semiconductor inspection, ophthalmology, and scientific research. Our application team can help identify the best solution for your specific needs.